Terms of Service

By creating an account, booking a service, or otherwise using NeuralFixIt, you agree to be bound by these Terms of Service (the “Terms”), our Privacy Policy and our Cookie Policy. If you do not agree, do not use the Service.

• You must be at least 18 years old
• You must have the legal authority to enter into a binding contract in your jurisdiction
• You must provide accurate, current and complete information during registration
• You must be physically present at the service address, or arrange a trusted adult to be present

NeuralFixIt is a technology platform that connects customers with independent, vetted service providers. We are not the provider of the services you book through the app.

Providers are independent contractors, not our employees. NeuralFixIt screens providers (identity verification, DBS checks where applicable, insurance, certifications) but does not guarantee the quality, safety, or legality of their work. All contracts for services are formed directly between you and the provider.

• Prices shown are estimates based on the information you provide. Final quotes may vary if on-site conditions differ from the job description.
• You will be asked to approve any change in scope or price before work continues.
• Payments are captured at job completion via secure escrow. You have 24 hours to flag issues before funds are released to the provider.
• Emergency and out-of-hours bookings are subject to premium rates disclosed at booking time.

See our separate Refund & Cancellation Policy for details on when you can cancel, how much is refunded, and how disputes are handled.

When using the Service you agree not to:

• Harass, threaten or discriminate against providers or staff
• Use the Service for unlawful activity or to request unlawful work
• Pay or request to pay providers outside the platform to avoid fees
• Upload malware, scrape the Service, or interfere with its operation
• Impersonate another person or create fake accounts or reviews

We may suspend or terminate accounts that breach these rules.

You retain ownership of the photos, videos, messages and reviews you upload (“User Content”). By uploading, you grant NeuralFixIt a worldwide, royalty-free, non-exclusive licence to host, display and transmit that content as required to operate the Service. You are responsible for ensuring your User Content does not infringe the rights of others.

To the fullest extent permitted by law, NeuralFixIt’s total aggregate liability arising out of or related to these Terms or the Service is limited to the greater of (a) the amounts you paid to us in the 12 months before the claim, or (b) £100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Providers carry their own public liability insurance. Jobs booked through NeuralFixIt are additionally backed by our platform guarantee up to £2,000,000 for negligent workmanship, subject to the terms of that guarantee.

You agree to indemnify and hold NeuralFixIt harmless from any claims, losses or expenses arising from your breach of these Terms or your misuse of the Service.

You may close your account at any time via /account/delete. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity. Provisions that by their nature should survive termination (including liability, indemnity, and governing law) will remain in force.

These Terms are governed by the laws of England and Wales. You and NeuralFixIt agree that the courts of England and Wales have exclusive jurisdiction, except that consumers domiciled in the EU may bring proceedings in their country of residence as permitted by law.

NeuralFixIt Ltd., registered in England & Wales (company no. [COMPANY-NUMBER]), registered office [REGISTERED-ADDRESS]. VAT number [VAT-NUMBER]. Email legal@neuralfixit.com.